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Help Direct

Help Direct is a service commissioned by Lancashire County Council and is run by four organisations across the county. Lancaster, Chorley and West Lancashire are run by Age UK Lancashire. Preston and South Ribble by Age Concern Central Lancs. Fylde & Wyre by NCompass and Burnley, Hyndburn, Ribble Valley, Rossendale and Pendle by Calico Enterprise Ltd. 

The Help Direct service will not exist after 31 August 2015. The contract for Help Direct will come to an end and Lancashire County Council is setting up a different service from 1 September for local people, as part of the commitment to ensure the people of Lancashire are healthy and resilient.  Our services will still be available until the end of August but after that you will need to visit for the support you need.  However, the Tel number 0303 333 1111 can still be used after 1 September for advice and information as part of the new service and the Safe Trader Scheme will still be in operation.

What Does Help Direct Do?

Help Direct is a support and information service for all adults aged 18 and over across Lancashire. Our service is designed to help people get the right practical support, information and advice that they need before a small problem becomes a crisis.

Help Direct can be accessed by phone, email or face-to-face at all of our drop-in centres. People can also find our advisors at some local GP surgeries, libraries, community centres and many more.

We can help you get the most out of life in any of the following areas:

  • Health and Fitness
  • Home and Garden
  • Feeling Safe in Your Home and Community
  • Learning and Leisure
  • Managing Finance
  • Mobility and Transport
  • Community Groups and Involvement
  • Getting the Right Help and Support
  • Relationships and Families
  • Employment, Volunteering and Training

Other Help Direct Services

Help Direct also helps to run a number of other projects.

The well-being directory is a directory of services for across Lancashire, to help you improve your quality of life and help you get through the day-to-day challenges you may face. The services listed on the directory are provided by a range of organisations, including voluntary organisations, private companies and local councils.

Help Direct also provides a Safe Trader Scheme in partnership with Lancashire County Council Trading Standards. The aim of the Scheme is to help the people of Lancashire to find reliable, local traders and support local businesses.

Help Direct’s Mission

Help Direct’s main aim is to champion prevention – getting the right help, advice and support to people before the issue becomes a crisis. We want to be the first port of call for the adults of Lancashire seeking advice or guidance on what information, help and support is available to them.